With effect from today, I am now a full time staff! My TM does not need to wait till February next year (end of my contract) to convert me from Contract Customer Service Representative to full time Customer Service Representative. He can do so now.

Of course, if I am a full time staff, I have to serve probation. Standard probationary period of 3 months. It does not matter to me if I have to undergo probation again as long as I have a job and a full time permanent one!

Hmm... Perhaps this is the career for me? I thank Allah for the His grace and mercy. To think of it, if my TM waits till my contract ends in February next year and then he will convert me to full time, I have to serve 3 months probation and that will end in May 2011. Only after May 2011 then I will be entitled to all the benefits.

As for now, my TM converted me from contract to full time and of course I have to serve 3 months probation period and that will end in February next year. After February 2011, I will then be entitled to all the benefits. Does it make any difference? Nah, no difference at all.

Now what matter most is I love my job. I did not get tired easily... I spent time chit-chatting on the phone. Even if customers were to shout at us, no one will hear... only myself and the customer can hear each other. If I take a long break, no backlogs to worry about. If I make mistakes, my TM or TL will see me personally and advise / reprimand me should need be...there is no shouting right and left, up and down creating a scene in the office.

If let's say in future (2 to 3 years to come), I wanna find a better offer.... I have decided which field to go to... NO MORE OFFICE / ADMIN WORK!!

Amyria pours her heart out @ 9:33 pm   |